Name and surname *

Email *

Phone

Address including city and ZIP *

Your bank account number Account to which any payment from the trader will be sent to you

The complainant is represented by a representative

Name or title *

Email *

Phone

Address *

Attachment - power of attorney *

Attach file

Trader

First fill in the trader's ID number Fill in the trader's ID number. If you do not know it or it will not be recognized by the system, please fill in the information manually.

Load ARES

Name or title *

Country *

Address of the trader

The entrepreneur was not found according to the ID number. Please fill in manually.

Proof of an attempt to resolve the dispute with the trader directly * Have you tried to resolve the dispute with the trader directly? For example, in the case of a rejected claim, you need to express your disagreement with the trader's actions and provide us with evidence of this disagreement. Without this document, we cannot deal with your dispute.

Attach file

Brief description of the dispute *

Proposed solution to the dispute *

Date you claimed your right with the trader for the first time (not older than 1 year)

Other attachments You need to provide proof of the contract with the trader (purchase contract, work contract, tour contract, etc.). Furthermore, all your communications with the seller (e.g. emails, letters, SMS, social media communications, etc.) will help us to resolve the dispute. You can also provide brief photo documentation if necessary.

Attach file

By submitting this form I agree with the processing of my personal data.

I agree with the ADR Rules

I declare that the matter has not been adjudicated by a court, no arbitration award has been issued, and no agreement has been reached between the parties in an out-of-court dispute resolution, nor have any court proceedings, arbitration proceedings or out-of-court dispute resolution been initiated.* *

Please check all consents.

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