Name and surname *

Email *

Phone

Address including city and ZIP *

Your bank account number Account to which any payment from the trader will be sent to you

Name or title *

Email *

Phone

Address *

Attachment - power of attorney *

Attach file

Trader

First fill in the trader's ID number Fill in the trader's ID number. If you do not know it or it will not be recognized by the system, please fill in the information manually.

 

Load ARES

Name or title *

Country *

Address of the trader

The entrepreneur was not found according to the ID number. Please fill in manually.

Proof of an attempt to resolve the dispute with the trader directly * Have you tried to resolve the dispute with the trader directly? For example, in the case of a rejected claim, you need to express your disagreement with the trader's actions and provide us with evidence of this disagreement. Without this document, we cannot deal with your dispute.

Attach file

Brief description of the dispute *

Proposed solution to the dispute *

Date you claimed your right with the trader for the first time (not older than 1 year)

Other attachments You need to provide proof of the contract with the trader (purchase contract, work contract, tour contract, etc.). Furthermore, all your communications with the seller (e.g. emails, letters, SMS, social media communications, etc.) will help us to resolve the dispute. You can also provide brief photo documentation if necessary.

Attach file
Attach file
Attach file
Attach file
Attach file
Attach file
Please check all consents.

We will help you resolve your consumer complaint at no cost

Goods, services, tours, or ticket refunds complaints.

Our experienced lawyers will negotiate the best out of court solution on your behalf and at no cost.

Resolve your consumer complaint
Napsali o nás

Few reasons we are to be completely trusted?

EXPERIENCED LAWYERS

Our team has more than 40 years of relevant experience combined.

AVOID THE COURT

Out-of-court settlements pay off time - and money-wise

OUT OF COURT RESOLUTIONS ARE WORTH IT

Out-of-court resolution pays off even in case of disputes whose pursuing in court does not make sense economically.

How it works

1

Fill out
the form

No luck reaching an agreement with the trader? Send over your paperwork and we will start negotiating on your behalf.

2

Getting in touch
with the trader

After processing the paperwork we ask the trader for a statement. The trader is legally obligated to cooperate with us.

3

Reaching an agreement
and money for you

Thanks to our legal expertise and many years of experience we usually get the trader to comply with the desired settlement.

Our help is no-cost. What’s the catch?

We are a non-profit organization appointed by the Ministry of Industry and Trade and our costs are covered by grants, donations and other associated activities.

What can we help you with?

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Compensation for flight delays

Has your flight been more than 3 hours delayed? You may be entitled to compensation of up to €600.

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Trip claims

Have you purchased a trip to a luxury 5* resort but the level of service fell far short of that? You may be entitled to getting the travel package discount.

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Lost or damaged luggage

In this case, you may be entitled to compensation from the airline. However, airlines often try to limit these rights.

We are proud members of the pan-European Travel_NET network

TRAVEL_NET brings together entities for the out-of-court resolution of consumer disputes in most EU countries. In the event of your problem with an entrepreneur based in another member state, we can also assist you with the help of our partners.

The team that’s on your side

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Tomáš Večl

  • 20+ years of experience in consumer litigation
  • Former leader of dispute resolution projects at the CTIA
  • Uni Copenhagen, FSV UK, PF ZČU
  • Head of the OnlineMediator.cz project

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Tereza Borkovcová

  • 5+ years of experience in consumer litigation
  • ERA - Intensive mediation course in Trier
  • Masaryk University - Faculty of Law
  • Leader of the OnlineMediator.cz legal team

hvězdy
Matěj Slezák

  • 3 years in consumer law, now working in marketing
  • Experience CTIA, own online business projects
  • UPOL - Faculty of Law
  • CMO OnlineMediator.cz

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