Privacy Policy - Online mediator

Name and surname *

Email *

Phone

Address including city and ZIP *

Your bank account number Account to which any payment from the trader will be sent to you

Name or title *

Email *

Phone

Address *

Attachment - power of attorney *

Attach file

Trader

First fill in the trader's ID number Fill in the trader's ID number. If you do not know it or it will not be recognized by the system, please fill in the information manually.

 

Load ARES

Name or title *

Country *

Address of the trader

The entrepreneur was not found according to the ID number. Please fill in manually.

Proof of an attempt to resolve the dispute with the trader directly * Have you tried to resolve the dispute with the trader directly? For example, in the case of a rejected claim, you need to express your disagreement with the trader's actions and provide us with evidence of this disagreement. Without this document, we cannot deal with your dispute.

Attach file

Brief description of the dispute *

Proposed solution to the dispute *

Date you claimed your right with the trader for the first time (not older than 1 year)

Other attachments You need to provide proof of the contract with the trader (purchase contract, work contract, tour contract, etc.). Furthermore, all your communications with the seller (e.g. emails, letters, SMS, social media communications, etc.) will help us to resolve the dispute. You can also provide brief photo documentation if necessary.

Attach file
Attach file
Attach file
Attach file
Attach file
Attach file
Please check all consents.

Information sheet

Agenda: Performance of out-of-court consumer dispute resolution activities

As a personal data controller, we hereby inform you in accordance with Articles 13 and 14 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation):

 

  1. The administrator of personal data is the Consumer Ombudsman, z.ú., ID No.: 06669433, with registered office at K lesíku 70/1, Štěrboholy, 102 00 Prague 10 (hereinafter referred to as “OnlineMediator.cz”).
  2. Purpose of the processing of personal data: dealing with consumers’ requests in the context of out-of-court consumer dispute resolution activities.
  3. Legal basis for processing: performance of a task in the public interest pursuant to Article 6(1)(c) of the General Data Protection Regulation; performance of out-of-court consumer dispute resolution activities pursuant to Section 20d et seq. of Act No. 634/1992 Coll., on Consumer Protection, as amended.
  4. Categories of recipients with access to personal data: natural persons entrusted by OnlineMediator.cz with the processing of a proposal for out-of-court settlement of consumer disputes and related activities and parties to the proceedings.
  5. We do not intend to transfer the personal data to a third country or an international organization, unless it is relevant to the dispute at hand, and we inform you that there is no Commission decision on adequate protection.
  6. Personal data will be stored for a period of 5 years.
  7. According to the aforementioned General Data Protection Regulation, you have the right to request access to your personal data and the right to rectification. Except in the case of processing carried out in compliance with a legal obligation, in the public interest or in the exercise of official authority, you have the right to have your personal data erased. The right to erasure can be exercised after the expiry of the above storage period. The right to erasure cannot be exercised in respect of personal data in documents which have been selected as archival material by the relevant archive. You have the right to restrict processing, if applicable. You have the right to object to processing in the cases mentioned. You also have the right to data portability. You may exercise these rights by written request.
  8. You have the right to file a complaint with the supervisory authority, which is the Office for Personal Data Protection, pplk. Sochora 727/27, 170 00 Prague 7, tel. +420 234 665 111
  9. The provision of personal data is: a legal requirement
  10. The consequence of not providing personal data is: rejection of the proposal
  11. Personal data will not be subject to automated decision-making.
  12. Personal data will not be subject to profiling.
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